Shipping & Returns

::Shipping

1.How does my package get shipped out?
Your package is delivered to you by speed post (Express). Now we can provide EMS, TNT, DHL and some other Air Express. Our default express method is EMS. That is mean if you want to use TNT or DHL, you need to pay extra fee.
EMS is the biggest Express company in china, you can get information from http://www.ems.com.cn/english-main.jsp

2.How discreet is the package? Will other people know what is inside?
Our handbags are sent 100% completely discreet. There is no mention of the content written anywhere on the box. Everything is discreetly packaged in a normal small package.

3.How long does it take to ship out your parcel?
Generally, after we confirm your payment, your parcel will be shipped out within 24 hours, at most 36 hours. It takes 4-6 business days to delivery to North America.
For all international orders, packages take 7-10 business days. (Business days - excludes weekends and holidays.)


::Return, Exchange & Refund

1.Can I refund if I am not satisfied with your items?
you may return the item in its original, unused condition (including all original packaging and tags) within 7 days for a full refund, less shipping costs.

2.How can I return the ordered goods and claim refund?
For the refund of the returned items, customer must afford the shipping fee.
We will refund you the total amount of returned item after shipping fee.

3.What is your return policy?
Return & Exchange Policy
If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 7 days for a full refund, less shipping costs.

4.What if I receive a defective bag?
We are pretty much unlikely to meet such problems as we only supply fine quality handbags. Moreover, we use dual quality control to avoid shipping sub standard items. Would the defect be related to manufacturing, we will offer you a replacement solution. But you must contact with our sales, no later than 2 business days from the day you received it.